Course description

Course type


Course description

Quality management (QM) is an integrated philosophy of management based on a continuous improvement in the quality of services and processes. Its ultimate goal is to provide best practice. The concept of QM in ART had been around for many years - indeed, since the European Tissue and Cells Directive provided a framework to regulate tissue handling in Europe. Clearly, QM is mostly the task of the quality management team, although it is extremely important that it becomes completely embedded within the full professional ART workforce . From time to time it is useful to provide training in the principles of QM and to discuss and share best practice. This course will recapitulate old concepts and bring new practical insights. It will offer an update on the latest guidelines, key performance indicators (KPIs) and best clinical practice papers of ESHRE in line with QM requirements. Finally, the new dimension to this Campus course is a practical element. There will be interactive sessions where delegates have the opportunity to troubleshoot their own case scenarios with the experts to gain the hands-on element of QM.

Course objectives

  • To appreciate the basic and advanced tools in QM
  • An update on compliance in ART
  • To understand project management by influencing people and inducing changes
  • To discuss troubleshooting in a relaxed atmosphere
  • To have a better understanding of guidelines, KPIs and best practice in ART

Target audience

Quality managers, quality team members, responsible persons (RP), directors, MDs, embryologists and nurses

Educational needs and expected outcomes

As a result of this course the participant should be able to

  • Setup and analyse trends in performance indicators
  • Know how to comply with European directives
  • Prepare for an inspection with the competent authorities
  • Have tools to implement changes within a quality management system
  • Be up to date with the latest evidence in ART
  • Learn about hard and soft skills

Innovative aspects

This course will take the basic principles of quality management to the next level by having interactive sessions with experts, who will provide practical examples of how to translate the best theory into best practice in a relaxing environment The trainees are encouraged to bring their own case scenarios for discussion during the hands-on sessions so they can bring this knowledge back to their work place. Quality management has a huge impact on the working environment. It is therefore of utmost importance that subjects like people and managing changes are also addressed.

Educational methods

  • Lectures
  • Discussions
  • Practical exercises


The official language of the course is English. 

Certificate of attendance

Participants can obtain a certificate of attendance after completing the workshop evaluation on the App. After the course, ESHRE will send an e-mail with the link and more information.